RETURNS

Returns and Replacements

At Phiinom, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We've made our return policy as easy as possible.

You may return your unused product with the original tags and packaging for a full refund less shipping within (30) days of the purchase date. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at phiinom.com

To return an item, please contact Phiinom Customer Service at support@phiinom.com. Shipping & Handling fees are non-refundable, unless an item is damaged or defective. Please allow 2-3 weeks for your returns to be processed. An additional 5-7 days may be required by your credit card company to post the credit into your account.

** Please note that we cannot accept returns or exchanges on any swimwear. **

If you ship a return package on your own, please make sure to use a traceable and insured shipping method and send it to the address below: 

Phiinom Web Returns 
701 Rossland Road East
Suite 353
Whitby, ON, Canada
L1N 9K3
 

What happens if I have received damaged or incorrect merchandise?

We will completely refund or exchange the damaged merchandise. To return a damaged or incorrect item, please contact Phiinom Customer Service at support@phiinom.com before shipping back the items.

Address for damaged or incorrect product:

Phiinom Web Returns 
701 Rossland Road East
Suite 353
Whitby, ON, Canada
L1N 9K3

** Phiinom will not be held liable for any items lost in transit. **​

Product Warranty

We sell only the highest quality merchandise and stand behind every product we sell. If you have a problem with an item purchased from us, please email support@phiinom.com to obtain information on the warranty procedure for your specific product. Please know that you may be responsible for shipping charges on warranty returns, including any return shipping charges not covered by the manufacturer.

Returns Policy Terms

  1. ​Phiinom does not accept color or size exchanges.
  2. Any return will be charged a 20% restocking fee.
  3. Product may not be returned without obtaining a Return Authorization (“RA”) number from Phiinom. The RA number may be obtained by emailing Phiinom Customer Service at support@phiinom.com. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA’s is subject to the sole discretion of Phiinom.
  4. All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
  5. All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
  6. Changes or additions to existing RA’s must be approved by a Phiinom Service Manager, unauthorized changes or additions will be returned.
  7. Phiinom has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.
  8. “Discounted,” “Discontinued,” “Seconds”, and “Modified/Custom” products are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER.


    Questions?

    Please contact us at support@phiinom.com or 1.800.478.1081