Order Processing Times
Most orders ship within 24 hours via Canada Post or UPS and will arrive in 2 to 5 business days*, however some items ship from our Vancouver warehouse and require a longer lead time. These products will typically arrive within 6 to 10 business days following the day you place an order. Should the delay be any longer, we will contact you via email to let you know.
- All orders are shipped on business days only (Monday to Friday).
- Certain items may require additional shipping charges, and some items can only be shipped by truck service.
- Large items that ship by ground truck service, or are shipped directly from the manufacturer, may not qualify for expedited ground shipping.
- We have no control over your order once it has been shipped. We are not responsible for delays in shipping due to Canada Post or UPS.
* Expect a longer shipping time during major sales and holidays. Please be patient with us.
For all orders being delivered to a an address within Ontario, Canada only. Free shipping is not available for all other provinces, however reduced rates are available at check-out.
No Additional Cross Border Custom Fees! :)
With Phiinom you avoid annoying customs fees and complicated returns by ordering from inside Canada. You save time, money and you support a local Canadian business!
Sales tax is determined according to the shipping address. If your billing address is in Québec but your shipping address is in Ontario, Ontario sales tax will be charged. We do not charge sales tax for International Orders.
Please contact us at firstname.lastname@example.org or 1.800.478.1081